Refund policy

Return & Refund Policy

At VENZO, we want you to shop with complete confidence. If you’re not fully satisfied with your purchase, we’re here to help with an easy and transparent return process.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition
  • Be returned with original packaging, tags, and accessories
  • Not be damaged due to misuse or improper handling

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You can request a return within [5-7 DAYS] from the date of delivery.
  • Requests made after this period may not be accepted.

3. How to Request a Return

To initiate a return:

  1. Email us at [venzostore18@gmail.com] with your order details
  2. Provide reason for return and supporting images (if applicable)
  3. Our team will review and guide you through the next steps

4. Refund Process

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within [4-5 Business Days].
  • Refunds will be issued to the original payment method.

Note: Depending on your payment provider, it may take additional time for the refund to reflect in your account.

5. Exchange Policy

  • We offer exchanges for defective, damaged, or incorrect items.
  • Exchanges are subject to product availability.
  • If the requested item is unavailable, a refund will be issued instead.

6. Damaged or Defective Products

If you receive a damaged, defective, or wrong product:

  • Please contact us within [5-7 DAYS] of delivery
  • Share clear photos or videos of the issue
  • We will arrange a replacement or full refund at no additional cost

7. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as “Final Sale” or “Non-returnable”
  • Used or damaged items not due to our fault
  • Personal care or hygiene-related products (if applicable)

8. Return Shipping Costs

  • If the return is due to our error (defective, damaged, or wrong product), we will cover the return shipping cost.
  • For all other returns, shipping charges may be borne by the customer.

9. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your payment provider or bank
  • If the issue persists, reach out to us at [venzostore18@gmail.com]

10. Contact Us

For any return or refund-related queries, feel free to contact us:

📧 Email: venzostore18@gmail.com