Shipping policy

Shipping Policy

At VENZO, we aim to deliver your orders quickly, safely, and reliably. Please review our shipping policy below for details on how we handle deliveries.

1. Order Processing Time

All orders are processed within 24 Hours after payment confirmation.

  • Orders are processed on business days only (excluding weekends and public holidays).
  • During peak seasons or sales, processing times may be slightly longer.

2. Shipping Methods

We offer reliable shipping through trusted courier partners across India.

Available shipping options may include:

  • Standard Shipping
  • Express Shipping (if applicable)

Shipping options will be displayed at checkout based on your location.

3. Delivery Timeframes

Estimated delivery times are as follows:

  • Metro cities: 3-5 Business days
  • Non-metro cities and towns: 5-7 Business days
  • Remote areas: Delivery times may vary

Please note that delivery timelines are estimates and may vary due to external factors.

4. Shipping Costs

  • Shipping charges are calculated at checkout based on your location and order value.
  • Free shipping may be available on orders above a certain value (if applicable).

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email or SMS with:

  • Tracking ID
  • Courier partner details
  • Tracking link

You can use this information to track your order in real time.

6. Delivery Issues & Delays

While we strive to deliver on time, delays may occur due to:

  • Weather conditions
  • Logistics disruptions
  • High order volumes
  • Incorrect or incomplete shipping addresses

In such cases:

  • We will keep you informed of any significant delays
  • Our support team is available to assist you

If your order is significantly delayed or lost, please contact us at venzostore18@gmail.com.

7. Incorrect Address or Failed Delivery

  • Please ensure that your shipping details are accurate at checkout.
  • If a delivery fails due to incorrect address or unavailability, re-shipping charges may apply.

8. International Shipping (If Applicable)

  • We may offer international shipping to selected countries.
  • Delivery timelines and charges vary based on destination.
  • Customers are responsible for any customs duties or import taxes applicable in their country.

9. Contact Us

For any shipping-related questions or concerns, feel free to contact us:

đŸ“§ Email: venzostore18@gmail.com